Terms and Conditions
South Essex Slings
Terms and Conditions of Sling Hire
1. Loan Registration
a. An account must be made on our Lend Engine page. This must contain your full name, current address, telephone number and email address. Once you are subscribed as a member, your chosen sling can be checked out to you.
b. Borrower’s personal details will be kept securely, in accordance with GDPR via Lend Engine and will only be used to contact the borrower in relation to their sling hire.
2. Loan Charge and Duration
a. All carriers are lent subject to availability, condition and suitability.
b. Subject to availability up to 2 carriers may be borrowed at one time. This may be limited to no more than 1 of each carrier type. Once a carrier is returned another loan may be made.
c. The standard loan period is from one sling drop in to the next, at the same location.Or 1 calendar month from a doorstep pick up, workshop or consultation. Each carrier loan costs £15.
3. Loss or Damage
a. Lost carriers will be charged at the RRP of the missing sling. Charges for lost accessories will be equal to replacement cost (including any postage costs).
b. Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.
4. Payment Methods
a. Loan costs are payable by cash, Paypal payment, bank transfer or Stripe via Lend Engine..
5. Late Returns and Renewals
a. If a carrier is returned late, there is a charge of £2 per day for every day past the agreed returns due date until the date that the borrower contacts South Essex Slings and a resolution is agreed.
b. It is often possible to renew a loan for an additional meet to meet period, with payment made by Paypal, bank transfer or Stripe. To renew, contact South Essex Slings no later than 24 hours before the return date to arrange.
c. Under adverse or unforeseen circumstances fines for late returns may be reduced or waived as long as the late period is less than 7 days and has been fully agreed by South Essex Slings before the end of the loan period.
d. If there is no contact from the borrower within 40 days of the start of the loan, the carrier will be considered lost and action to recover costs taken.
e. If the borrower is unable to return the carrier by the agreed date due to cancellation of, or non attendance at, a drop in session by South Essex Slings the loan period will be extended for free and a new return date agreed with the borrower.
6. Returning and Posting Carriers
a. Returns can be made during South Essex Sling drop in sessions, or by prior arrangement , returned to South Essex Slings' address on an agreed date and time before the returns due date. If this is not possible the carrier and instructions may be returned by post to arrive on or before the returns due date.
b. The carrier is returned by post at the borrowers own cost and risk (it is advised that the borrower uses Recorded or Special Delivery and retains proof of postage). Should a carrier be lost in the post, the borrower will be required to reimburse the library the value of the carrier, it will be the borrower’s responsibility to recover costs from the postal service used. Please ensure sufficient time is allowed for the carrier to arrive by its return due date.
c. Please ensure that the carrier and any accessories are packaged appropriately – the carrier should be ‘double-bagged’ with both the Sling Library address and the hirers address written on both layers.
7. Safe Use of Carriers
a. ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY; HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER. South Essex Slings cannot be held responsible for any accident that results in injury or death whilst the carrier is in the borrower’s possession.
b. All carriers are provided with instruction videos for safe use via email. If, for any reason they are not supplied, it is the borrower’s responsibility to ask for the instructions.
c. The borrower must read all safety, use and care instructions provided prior to using the carrier and before each use. Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice South Essex Slings may recommend particular carrying methods or positions.
d. We suggest that the borrower familiarises themselves with the instructions given and practices using the carrier with a doll/teddy or cushion/pillow in order to get used to the tying/fastening/adjusting methods.
e. Ensure that the child’s temperature is monitored when carrying.
f. Always ensure that the child is seated correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
g. If any pain is felt while using the carrier, change the carrying position or remove the carrier and contact us for help.
h. If during the loan period, the borrower is unsure about anything read in the instructions, or is at all concerned, please contact South Essex Slings. South Essex Slings can point the borrower in the direction of many resources to ensure the borrower is getting the best out of the carrier and using it safely.
8. Care of Carriers
a. Under no circumstances is it permitted to smoke whilst wearing or holding the carrier. The borrower must inform South Essex Slings if they are a smoker, or if there is a smoker in their home as these carriers need to be carefully laundered upon return. Smoking is known to increase the risk of cot death for babies, and these risks have also been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
b. South Essex Slings cannot guarantee that there are no marks or pet hairs on the carriers loaned but ask that all carriers are kept away from pets to minimise this possibility.
Any cosmetic flaws will be noted on the loan form prior to lending and the borrower will not be held responsible for these. Carriers are washed between hires.
c. Please DO NOT wash the carrier, though do spot clean any marks when they occur using washing up liquid and water. If you feel it is necessary that the carrier is cleaned while on loan, please contact South Essex Slings for advice prior to washing.
d. Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (sun cream, oil, paint, pens, etc.), or anything that might damage it (scissors, velcro, keys, fire, etc.). The cost of damage beyond normal wear and tear will be the responsibility of the borrower.
9. Condition of the Carrier
a. All carriers are checked before lending to ensure that they are in good condition and working order. The borrower must check the condition of the carrier and any accessories prior to the start of the loan and must confirm on the loan form that it is in working order.
b. It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, stop using the carrier immediately and contact South Essex Slings.